Q1. How does ordering work?
Place your order and complete checkout. We email your secure download link.

Q2. When will I receive my link?
Typically ~15 minutes when we’re online; within 1–8 hours if we’re off-shift.

Q3. Are there extra fees or taxes?
No. Courses are digital. No shipping or additional fees/taxes are added by us.

Q4. Can I choose another cloud?
Yes. Default is Google Drive; we can deliver via Pcloud or Mega upon request.

Q5. My link expired or I can’t access it.
Email [email protected] and we’ll re-issue access promptly.

Q6. What formats do you provide?
Video (MP4/TS), audio (MP3), and documents (PDF, DOCX, PPTX) as listed on each product page.

Q7. Is the quality good?
Yes — same as the publisher’s quality (high quality across all files).

Q8. Will these files work on my device?
Yes. Files are easily usable on phones, tablets, and computers.

Q9. The syllabus mentions a file I don’t see.
Check the product description for the exact included contents. If anything seems missing, contact us and we’ll assist.

Q10. Can you provide a course not listed?
Yes. Send the title, publisher, and year — we’ll try to source it quickly.

Q11. Can I get a sample?
For many courses we can share a brief preview or detailed content list.

Q12. Do you offer bulk or multi-course pricing?
Contact us with your list and we’ll provide a tailored offer.

Q13. Large downloads are slow. What can I do?
Ask us for segmented archives or Pcloud/Mega delivery — both options help with very large libraries.

Q14. I need more storage space.
We can split large courses or use your preferred cloud provider upon request.

Q15. My email client filtered your message.
If you don’t see our email, check all tabs/folders. You can also message us through the contact form below.